COVID-19 (Coronavirus) Information for Residents
Updated 8th July 2020
How will COVID-19 Restrictions affect residents of the Log Cabin Park?
The new measures imposed by the Government during the pandemic will cause some changes to the way the Park operates, particularly in relation to the Office, laundry and other communal facilities.
The Park Office
The Log Cabin Park Office can now have no more than one resident inside the office reception room at any one time. We have installed a Perspex screen at front office reception. This is not intended to be a permanent fixture and has been put in place to protect the health of residents and staff during the COVID19 pandemic.
In order to minimise the number of people coming into the office each day, please observe the following-
Reception Opening Hours – New opening hours are 2pm – 5pm Monday - Wednesday, and 2pm-5.30pm Thursdays and Fridays. However, staff will be on site at the Log Cabin Park weekdays from 7am – 5pm (7am - 5.30pm on Thursdays and Fridays) and so can be contacted by phone or email outside of reception opening hours. Phone: 9789 7987. The reception area and entrance handrails are disinfected daily.
Collecting Mail – please phone ahead to the office to check whether you have mail, rather than arriving in person to check your mail. Phone: 9789 7987
Paying Rent and other charges – You may pay rent by direct bank transfer, either at your bank’s branch, or online through your bank’s online platform. Alternatively you can phone the office and make payment by phone using your credit card, Visa/Mastercard debit card, or prepaid card. Phone or email the office if you are unsure of the amount owing. If you have no other means of making payment, you may pay by cash during office reception hours, but please note that for safety reasons, our strong preference is for card or electronic payment. Our staff will use appropriate PPE to accept cash payments and deliver change.
Laundry – Only one person may use the laundry at one time. When using the laundry room, please check your mailbox, or load your washing, and exit the room so that the next person can use the laundry. We have also installed a new cashless payment system, both to reduce the health risks associated with handling cash and to make the laundry easier for residents to use. Just type in logcabin.eziwash.com.au into your internet browser to get started. The laundry room is disinfected daily.
Playground, BBQ Area and Swimming Pool. These areas are now closed due to the return to Stage 3 COVID restrictions imposed by the Victorian Government, effective 9th July 2020
In and Around Your Cabin – We know that many of you like to get together socially, both inside cabins and on your verandas. Unfortunately, visitors are not permitted during Stage 3 Restrictions, unless the purpose of their visit is for caregiving or compassionate reasons, service provision or work purposes. Intimate partners are excepted. Please be aware that the Police are issuing on-the-spot fines to people breaching Public Health directives.
Residents are reminded to practice good personal hygiene, including washing hands and staying 1.5m distance from another person. There is evidence that sharing food, drinks and smoking equipment, including cigarettes, vapes etc. with an infected person will expose you to the Coronavirus.
Self-Isolation at the Log Cabin Park – Frequently Asked Questions
How do I self-isolate in the Log Cabin Park?
If you need to self-isolate, you should inform Log Cabin Park management. People who are isolated should not attend public places, including work, school, childcare or public gatherings. Food and other items you may require whilst at home can be ordered through online delivery services such as Coles and Woolworths.
Can I use the Park’s facilities?
To minimise contact with others, it is important that self-isolating residents avoid communal areas and park facilities such as the laundry, BBQ area, playground, swimming pool, public telephone, and front office.
Can people visit me at home while I’m self-isolating?
Do not allow other people in your cabin whilst in self-isolation. To minimise contact with others, avoid any contact with other residents, visitors, staff and contractors of the Log Cabin Park.
How do I pay rent or otherwise communicate with Log Cabin Staff?
It is important that you let Log Cabin management know that you are self-isolated. The office is contactable via telephone on 0397897987, or email at email@example.com
We can accept rental or other payments via telephone using your credit card, or via electronic banking transfer. If you would like to check your balance owing before making payment, you can phone or email the office. Phone the office for further information.
What if I have a Maintenance problem in my cabin?
Log Cabin staff know to avoid close contact with residents who are self-isolated. Staff may use gloves, and use alcohol hand rub before and after wearing gloves. Before entering your cabin, staff may ask you to put on a surgical mask. We appreciate your cooperation in this matter.
What if I become ill?
If you or another resident who has self-isolated develops symptoms, you should be seen urgently by a doctor and the Victorian Health and Human Services Department must be contacted. It is important to phone ahead to the GP or hospital to get advice.
If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance. Tell the operator that you are in self-isolation.
Where can I get more information?
The Log Cabin Park will keep residents informed of any changes to operations by posting notices in the board outside the front office, notices in the laundry, by sending information via email and by updating our website.
Support to residents during the Pandemic
We’re closely watching the development of the COVID19 pandemic and the effect on Victorians of these first two stages of business shut-downs. We recognise that this situation is putting a lot of pressure on residents in many ways, including concern about paying rent and bills for essential services and food. In this uncertain and difficult time, we would like to offer support and compassion to residents, some of whom may be amongst the hardest hit by this crisis.
We have made the decision that there will be no rent increases in 2020. In addition, we are offering flexible payment arrangements to any resident who has lost income due to the shut-downs and restrictions. We encourage you to phone Debbie or Rebecca in the office to discuss your situation. We strongly encourage residents to enter into a payment plan at the earliest opportunity, rather than to allow rental arrears to build up, putting additional stress on residents into the future. Phone 9789 7987 or email firstname.lastname@example.org and arrange a time for a discussion over the phone.
For residents requiring additional housing support, the following is a list of services in our local area:
SalvoCare, Peninsula-Frankston: 9784 5000
WAYSS Frankston: 9770 2867
Community Support Frankston: 9783 7284
Launch Housing, Dandenong: 9792 0750
Housing Victoria (Dept of Housing and Human Services): 1300 650 172
The Australian Government has announced additional support for people affected by the Coronavirus, both through Centrelink and through the Employer Subsidy. For further information and to assess your eligibility, visit www.servicesaustralia.gov.au.
Crisis Support Resources:
National Debt Helpline, 1800 007 00, www.ndh.org.au
Lifeline Australia 13 11 14, www.lifeline.org.au
Beyond Blue www.beyondblue.org.au