COVID-19 (CORONAVIRUS) INFORMATION FOR RESIDENTS
Updated 11th December 2020
How will COVID-19 Restrictions affect residents of the Log Cabin Park?
The measures imposed by the Government during the pandemic has caused some changes to the way the Park operates, particularly in relation to the Office, Laundry and other communal facilities.
The Park Office
The Log Cabin Park Office reception is open for restricted hours: 1.30pm – 4.30pm weekdays. We have office staff on-site during business hours, who will be contactable by telephone. If you need to pay your rent or report a Maintenance issue, or make a general enquiry, please phone the office number, 03 9789 7987. Alternatively, click on Resident Services above to access online help.
Collecting Mail – your mail will be delivered to you by our Maintenance Team
Paying Rent and other charges – You may pay rent by direct bank transfer, either at your bank’s branch or online through your bank’s online platform. Alternatively, you can phone the office number and make payment by phone using your credit card, Visa/Mastercard debit card, or prepaid card. Phone or email the office if you are unsure of the amount owing.
Laundry – We have installed a new cashless payment system, both to reduce the health risks associated with handling cash and to make the laundry easier for residents to use. Just type in logcabin.eziwash.com.au into your internet browser to get started. The laundry room is disinfected daily. Face coverings are recommended in the laundry where social distancing cannot be maintained.
Playground and Swimming Pool. The Playground is now open! The BBQ area is also open! The swimming pool is now open!
In and Around Your Cabin – We know that many of you like to get together socially, both inside cabins and on your verandas. Please observe the VIC Government restrictions regarding the number of visitors to your home.
Masks are required to be carried when leaving your home, but it is not mandatory that they be worn outdoors.
Residents are reminded to practice good personal hygiene, including washing hands and staying 1.5 m distance from another person. There is evidence that sharing food, drinks and smoking equipment, including cigarettes, vapes etc. with an infected person will expose you to the Coronavirus.
Self-Isolation at the Log Cabin Park – Frequently Asked Questions
If you need to self-isolate, you should inform Log Cabin Park management. People who are isolated should not attend public places, including work, school, childcare or public gatherings. Food and other items you may require whilst at home can be ordered through online delivery services such as Coles and Woolworths.
To minimise contact with others, it is important that self-isolating residents avoid communal areas and park facilities such as the laundry, BBQ area, playground, swimming pool, public telephone, and front office.
Do not allow other people in your cabin whilst in self-isolation. To minimise contact with others, avoid any contact with other residents, visitors, staff and contractors of the Log Cabin Park.
It is important that you let Log Cabin management know that you are self-isolated. The office is contactable via telephone on 0397897987, or email at firstname.lastname@example.org
We can accept rental or other payments via telephone using your credit card, or via electronic banking transfer. If you would like to check your balance owing before making payment, you can phone or email the office. Phone the office for further information.
Log Cabin staff know to avoid close contact with residents who are self-isolated. Staff may use gloves, and use alcohol hand rub before and after wearing gloves. Before entering your cabin, staff may ask you to put on a surgical mask. We appreciate your cooperation in this matter.
If you or another resident who has self-isolated develops symptoms, you should be seen urgently by a doctor and the Victorian Health and Human Services Department must be contacted. It is important to phone ahead to the GP or hospital to get advice.
If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance. Tell the operator that you are in self-isolation.
The Log Cabin Park will keep residents informed of any changes to operations by posting notices in the board outside the front office, notices in the laundry, by sending information via email and by updating our website.
For the latest information please see the Australian Department of Health at www.health.gov.au or the Victorian Government Department of Health and Human Services: www.dhhs.vic.gov.au
Support to residents during the Pandemic
We’re closely watching the development of the COVID19 pandemic and the effect on Victorians of business shut-downs. We recognise that this situation is putting a lot of pressure on residents in many ways, including concern about paying rent and bills for essential services and food. In this uncertain and difficult time, we would like to offer support and compassion to residents, some of whom may be amongst the hardest hit by this crisis.
We have made the decision that there will be no rent increases in 2020. In addition, we are offering flexible payment arrangements to any resident who has lost income due to the shut-downs and restrictions. We encourage you to phone Debbie or Rebecca in the office to discuss your situation. We strongly encourage residents to enter into a payment plan at the earliest opportunity, rather than to allow rental arrears to build up, putting additional stress on residents into the future. Phone 9789 7987 or email email@example.com and arrange a time for a discussion over the phone.
For residents requiring additional housing support, the following is a list of services in our local area:
|SalvoCare, Peninsula-Frankston:||9784 5000|
|WAYSS Frankston:||9770 2867|
|Community Support Frankston:||9783 7284|
|Launch Housing, Dandenong:||9792 0750|
|Housing Victoria (Dept of Housing and Human Services)||1300 650 172|
The Australian Government has announced additional support for people affected by the Coronavirus, both through Centrelink and through the Employer Subsidy. For further information and to assess your eligibility, visit www.servicesaustralia.gov.au.
Crisis Support Resources
Beyond Blue www.beyondblue.org.au