COVID-19 (CORONAVIRUS) INFORMATION FOR RESIDENTS
Updated 22nd November 2021
Covid-19 Lockdown Restrictions now easing
Residents are reminded to please phone the office on 03 9789 7987 as soon as possible to report a positive Covid test result.
How do current COVID-19 Restrictions affect residents of the Log Cabin Park?
The measures imposed by the Government during the pandemic have and will continue to cause changes to the way the Park operates, particularly in relation to the Office, Laundry and other communal facilities.
Masks are currently required to be worn in some indoor environments. This includes the Park Office.
The Park Office
The Log Cabin Park Office reception is currently restricted to in-person visits by appointment only. The telephones are monitored during business hours. If you need to pay your rent or report a Maintenance issue, or make a general enquiry, please phone the office number, 03 9789 7987. Alternatively, click on Resident Services above to access online help 24/7. Please phone to make an appointment if you need to have a discussion in person.
Collecting Mail – your mail will be delivered to your mailbox by our staff. You have been issued with keys to your mailbox. Please phone the office if you are having any problems with your mailbox. Parcel delivery is accepted, you will be contacted if a parcel has been collected for you, and contactless collection will be arranged.
Paying Rent and other charges – You may pay rent by direct bank transfer, either at your bank’s branch or online through your bank’s online platform. Alternatively, you can phone the office number and make payment by phone using your credit card, Visa/Mastercard debit card, or prepaid card. If you are unsure of the balance on your account, click on Resident Services – Check My Balance (above).
Laundry – The laundry room is disinfected daily. Density limits apply, please refer to sign posts at the laundry entrance.
We have installed a new cashless payment system, both to reduce the health risks associated with handling cash and to make the laundry easier for residents to use. Just type in logcabin.eziwash.com.au into your internet browser to get started.
Playground and Swimming Pool – the swimming pool is closed for the winter, but will re-open in the next few weeks. The Playground and BBQ are now open, subject to maximum capacity of 10 people.
The swimming pool will be subject to additional covid-safe measures, as directed by the Victorian Government. The use of the swimming pool is restricted to vaccinated people only. The swimming pool area will be staffed by a Covid Marshal to ensure that users are vaccinated and login using the QR code provided.
In and Around Your Cabin –
Visitors are currently permitted inside your cabin.
Residents are reminded to practice good personal hygiene, including washing hands and staying 1.5 m distance from another person, even in an outdoor environment. There is evidence that sharing food, drinks and smoking equipment, including cigarettes, vapes etc. with an infected person will expose you to the Coronavirus.
Self-Isolation at the Log Cabin Park – Frequently Asked Questions
If you need to self-isolate, you should inform Log Cabin Park management. People who are isolated should not attend public places, including work, school, childcare or public gatherings. Food and other items you may require whilst at home can be ordered through online delivery services such as Coles and Woolworths.
To minimise contact with others, it is important that self-isolating residents avoid communal areas and park facilities such as the laundry, BBQ area, playground, swimming pool, public telephone, and front office.
Do not allow other people in your cabin whilst in self-isolation. To minimise contact with others, avoid any contact with other residents, visitors, staff and contractors of the Log Cabin Park.
It is important that you let Log Cabin management know that you are self-isolated. The office is contactable via telephone on 0397897987, or email at email@example.com
We can accept rental or other payments via telephone using your credit card, or via electronic banking transfer. If you would like to check your balance owing before making payment, you can phone or email the office. Phone the office for further information.
Log Cabin staff know to avoid close contact with residents who are self-isolated. Staff may use gloves, and use alcohol hand rub before and after wearing gloves. Before entering your cabin, staff may ask you to put on a surgical mask. We appreciate your cooperation in this matter.
If you or another resident who has self-isolated develops symptoms, you should be seen urgently by a doctor and the Victorian Health and Human Services Department must be contacted. It is important to phone ahead to the GP or hospital to get advice.
If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance. Tell the operator that you are in self-isolation.
The Log Cabin Park will keep residents informed of any changes to operations by posting notices in the board outside the front office, notices in the laundry, by sending information via email, via SMS and by updating our website.
For the latest information please see the Australian Department of Health at www.health.gov.au or the Victorian Government Department of Health and Human Services: www.dhhs.vic.gov.au
Support to residents during the Pandemic
We’re closely watching the development of the COVID19 pandemic and the effect on Victorians of business shut-downs. We recognise that this situation is putting a lot of pressure on residents in many ways, including concern about paying rent and bills for essential services and food. In this uncertain and difficult time, we would like to offer support and compassion to residents, some of whom may be amongst the hardest hit by this crisis.
We are offering flexible payment arrangements to any resident who has lost income due to the shut-downs and restrictions. If you would like to apply for the Victorian Government’s Rent Relief Grant, please phone Debbie or Rebecca to discuss your situation. We strongly encourage residents to enter into a payment plan at the earliest opportunity, rather than to allow rental arrears to build up, putting additional stress on residents into the future. Phone 9789 7987 or email firstname.lastname@example.org and arrange a time for a discussion over the phone.
For residents requiring additional housing support, the following is a list of services in our local area:
|SalvoCare, Peninsula-Frankston:||9784 5000|
|WAYSS Frankston:||9770 2867|
|Community Support Frankston:||9783 7284|
|Launch Housing, Dandenong:||9792 0750|
|Housing Victoria (Dept of Housing and Human Services)||1300 650 172|
The Victorian and Australian Governments have announced support available for people affected by the Coronavirus. For further information and to assess your eligibility, visit:
|www.servicesaustralia.gov.au||Australian Government (Centrelink)|
Crisis Support Resources
Beyond Blue www.beyondblue.org.au