Book a Cabin Primary Applicant

• I agree that the Owner/Manager of this park can make independent enquiries to verify any information given by me on this application.
• I declare that the above information is true and correct to the best of my knowledge and know that if If I have not honestly and candidly completed this form, any consent to occupancy may be withdrawn.
• I acknowledge that this application does not represent a consent to occupy in any form.
• I agree to the Log Cabin Privacy Policy and I understand that it may be updated from time to time.

Privacy Officer: Rebecca Kenna, Administration Manager, Log Cabin Park Accommodation

Collection of Information

Log Cabin Park Accommodation collects personal information in order to carry on the business of affordable and flexible residential caravan park accommodation. The primary purpose of collection of personal information is to allow Log Cabin Park Accommodation to communicate with existing residents and to screen residency applications. We may use collected personal information in business planning, auditing, billing or aggregating de-identified data to improve our business operations.

Collection, maintenance and disclosure of certain personal information is governed by the Privacy Act and other legislation.

Log Cabin Park Accommodation will not collect, use or disclose personal information for marketing purposes without permission.

Types of Personal Information Collected

We collect a variety of personal information including names, contact details, addresses, photo identification, rental references and employment information about our customers and people we do business with.

Disclosure of Personal Information

Information collected from residents and prospective residents is relevant and appropriate for operating the Log Cabin Park Accommodation business.

When processing rental applications, Log Cabin Park Accommodation will disclose some personal information to a third party, namely the National Tenancy Database, and will contact referees provided by the resident in order to assess the application.

The Log Cabin Park may also disclose personal information to Government bodies including the Residential Tenancies Bond Authority and the Victorian Civil and Administrative Tribunal where required in the operation of the caravan park business.

Some personal information collected from residents will be disclosed to Log Cabin Park’s cloud-based property management software provider, NewBook. This is primarily so that NewBook can provide customer support to the Log Cabin Park in the event of a problem with the software. NewBook does not sell or rent personal information to marketers or unaffiliated third parties. Their privacy policy can be found online at https://www.newbook.cloud/general/privacy-policy/ .

Log Cabin Park Accommodation is permitted, required or authorised by law to disclose personal information to a third party in certain circumstances. The following list of circumstances is illustrative but not exhaustive.

The Log Cabin Park Accommodation may use or disclose personal information where

· Necessary to lessen or prevent a serious threat to life, health or safety of an individual, or to public health and safety.

· There is suspicion of unlawful activity or misconduct of a serious nature.

Method of Collection of Personal Information

Personal information is collected through Log Cabin Park’s Application form, check-in documentation, lease document and/or site agreements. Information is collected at the Log Cabin Park office and/or via email, fax or post.

Security of Information

No employee is able to access information they do not require in the proper performance of their role. There are passwords, firewalls and data encryption in place to restrict access to personal information to only those individuals who require it to perform their jobs. Log Cabin Park does not sell or rent personal information to third party companies outside the Log Cabin Park, including overseas.

Log Cabin Park takes all reasonable security measures to protect your personal information from loss, unauthorised access, destruction, misuse, modification or disclosure.

Accessing Your Personal Information

You may request access to your personal information held by us by contacting our Privacy Officer (contact details above). In most cases we will provide you with access to your personal information but there are circumstances where we are permitted to refuse access and we reserve our right to do so. In most cases we will provide you with access to your personal information free of charge. However, we reserve the right to recover our reasonable costs of providing you with access to your personal information held by us. If we decided to charge you for accessing your personal information, we will notify you of this beforehand.

Correcting Personal Information

If you believe that we hold personal information about you that is wrong (which include inaccurate, out of date, incomplete, irrelevant or misleading), you may request that we correct the personal information. If you wish to make such a request, you should contact our Privacy Offer (contact details above).

Where we are satisfied that the personal information is wrong, we will take such steps (if any) as are reasonable in the circumstances to correct the personal information.

Complaining About a Breach of Privacy by Us

If you believe that we have acted in a manner that breaches your privacy (including under the Australian Privacy Principles) we recommend that you contact our Privacy Officer in the first instance. If you believe that you have provided us with a reasonable opportunity to resolve your complaint but we have not done so, you may contact the Office of the Australian Information Commissioner (information about the OAIC can be found at: http://www.oaic.gov.au/about-us/contact-us-page).

Download

Residential Tenancies Act 1997 Section 145A
Residential Tenancies Regulations Regulation 55

A caravan and caravan park owner must include the information below in an caravan or caravan park agreement.

Information for caravan park applicants

1. Discrimination is treating, or proposing to treat, someone unfavourably because of a personal attribute. Discrimination is also imposing an unreasonable requirement, condition or practice that disadvantages persons with a personal attribute.

2. In Victoria, it is unlawful to discriminate against someone in relation to certain personal attributes. This means caravan park owners, caravan owners or their agents cannot refuse you accommodation or discriminate during your residency on the basis of personal attributes protected by law. The following is a list of some protected attributes that are sometimes discriminated against in the rental market—

• age;

• disability (including physical, sensory, intellectual disability, and mental illness);

• employment activity;

• expunged homosexual conviction;

• gender identity;

• industrial activity (including union activity);

• marital status;

• parental status or status as a carer;

• physical features;

• political belief or activity;

• pregnancy or breastfeeding;

• race;

• religious belief or activity;

• lawful sexual activity or sexual orientation;

• sex or intersex status;

• association with someone who has these personal attributes.

3. These personal attributes are protected by law and extend to agreements under the Residential Tenancies Act 1997 (the Act). It is against the law for a caravan park owner, caravan owner or their agent to treat you unfavourably or discriminate against you when you apply for a caravan or caravan park site, occupy a caravan or caravan park site, or leave a caravan or caravan park site.

4. Discrimination on the basis of any of these personal attributes may contravene Victorian laws including the Act, the Equal Opportunity Act 2010 (the Equal Opportunity Act), and a range of Commonwealth Acts including the Age Discrimination Act 2004, the Disability Discrimination Act 1992, the Racial Discrimination Act 1975 and the Sex Discrimination Act 1984.

5. In some limited circumstances, discrimination may not be unlawful, including accommodation provided for children, shared family accommodation, and student accommodation. For more information, contact the Victorian Equal Opportunity and Human Rights Commission (VEOHRC).

6. Scenarios and examples of unlawful discrimination in applying for a caravan or caravan park site

• Refusing or not accepting your application because of your ethnicity.

• Processing your application differently to other applicants by not presenting your application to a caravan park owner or operator because you have a disability or because of your race.

• Offering you the caravan or caravan park site on different terms by requiring a higher amount of bond because of your age.

• Refusing to provide accommodation because you have an assistance dog, requiring you to keep your assistance dog away from the property, or charging you extra for an assistance dog.

7. Scenarios and examples of unlawful discrimination when occupying or leaving a caravan or caravan park site

• Stopping you from accessing a benefit or facility that is associated with the accommodation (e.g. a shared space such as a laundry).

• Refusing to allow you to make reasonable alterations or modifications to the caravan to meet your needs if you have a disability.

• Extending or renewing your agreement on less favourable terms than your original agreement based on your protected attributes (e.g. due to a disability).

• Attempting to evict you and issuing you with a notice to vacate based on your protected attributes.

The examples listed and similar actions could contravene the Act, the Equal Opportunity Act, or the Commonwealth Acts.

Getting help
8. If a rental provider or a real estate agent has unlawfully discriminated against you and you have suffered loss as a result, you may apply to VCAT for an order for compensation under section 210AA of the Act. VCAT may be contacted online at vcat.vic.gov.au/ or by calling 1300 018 228.

9. If you would like advice about unlawful discrimination in relation to an application to rent or an existing agreement, you may call Victoria Legal Aid on 1300 792 387.

10. If you feel you have been unlawfully discriminated against when applying to rent, or once you have occupied a property, you or someone on your behalf may make a complaint to VEOHRC at www.humanrightscommission.vic.gov.au or by calling 1300 292 153.

For further information visit the renting section of the Consumer Affairs Victoria website at www.consumer.vic.gov.au/renting or call 1300 55 81 81.

Help or further information
For further information, visit the rRenting section – Consumer Affairs Victoria website at www.consumer.vic.gov.au/renting or call Consumer Affairs Victoria on 1300 55 81 81.

Telephone interpreter service
If you have difficulty understanding English, contact the Translating and Interpreting Service (TIS) on 131 450 (for the cost of a local call) and ask to be put through to an Information Officer at Consumer Affairs Victoria on 1300 55 81 81.

Arabic
إذا كان لديك صعوبة في فهم اللغة الإنكليزية، اتصل بخدمة الترجمة التحريرية والشفوية (TIS) على الرقم 450 131 (بكلفة مكالمة محلية) واطلب أن يوصلوك بموظف معلومات في دائرة شؤون المستهلك في فكتوريا على الرقم 81 81 55 1300.

Turkish
İngilize anlamakta güçlük çekiyorsanız, 131 450’den (şehir içi konuşma ücretine) Yazılı ve Sözlü Tercümanlık Servisini (TIS) arayarak 1300 55 81 81 numerali telefondan Victoria Tüketici İşleri’ni aramalarını ve size bir Danişma Memuru ile görüştürmelerini isteyiniz.

Vietnamese
Nếu quí vị không hiểu tiếng Anh, xin liên lạc với Dịch Vụ Thông Phiên Dịch (TIS) qua số 131 450 (với giá biểu của cú gọi địa phương) và yêu cầu được nối đường dây tới một Nhân Viên Thông Tin tại Bộ Tiêu Thụ Sự Vụ Victoria (Consumer Affairs Victoria) qua số 1300 55 81 81.

Somali
Haddii aad dhibaato ku qabto fahmida Ingiriiska, La xiriir Adeega Tarjumida iyo Afcelinta (TIS) telefoonka 131 450 (qiimaha meesha aad joogto) weydiisuna in lagugu xiro Sarkaalka Macluumaadka ee Arrimaha Macmiilaha
Fiktooriya tel: 1300 55 81 81.

Chinese
如果您聽不大懂英語，請打電話給口譯和筆譯服務處，電話：131 450（衹花費一個普通電話費），讓他們幫您接通維多利亞消費者事務處（Consumer Affairs Victoria）的信息官員，電話：1300 55 81 81。

Serbian
Ако вам је тешко да разумете енглески, назовите Службу преводилаца и тумача (Translating and Interpreting Service – TIS) на 131 450 (по цену локалног позива) и замолите их да вас повежу са Службеником за информације (Information Officer) у Викторијској Служби за потрошачка питања (Consumer Affairs Victoria) на 1300 55 81 81.

Amharic
በእንግሊዝኛ ቋንቋ ለመረዳት ችግር ካለብዎ የአስተርጓሚ አገልግሎትን (TIS) በስልክ ቁጥር 131 450 (በአካባቢ ስልክ ጥሪ ሂሳብ) በመደወል ለቪክቶሪያ ደንበኞች ጉዳይ ቢሮ በስልክ ቁጥር 1300 55 81 81 ደውሎ ከመረጃ አቅራቢ ሠራተኛ ጋር እንዲያገናኝዎት መጠየቅ።

Dari
اگر شما مشکل دانستن زبان انگلیسی دارید، با اداره خدمات ترجمانی تحریری و شفاهی (TIS)به شماره 450 131 به قیمت مخابره محلی تماس بگیرید و بخواهید که شما را به کارمند معلومات دفتر امور مهاجرین ویکتوریا به شماره 1300 55 81 81 ارتباط دهد.

Croatian
Ako nerazumijete dovoljno engleski, nazovite Službu tumača i prevoditelja (TIS) na 131 450 (po cijeni mjesnog poziva) i zamolite da vas spoje s djelatnikom za obavijesti u Consumer Affairs Victoria na 1300 55 81 81.

Greek
Αν έχετε δυσκολίες στην κατανόηση της αγγλικής γλώσσας, επικοινωνήστε με την Υπηρεσία Μετάφρασης και Διερμηνείας (ΤΙS) στο 131 450 (με το κόστος μιας τοπικής κλήσης) και ζητήστε να σας συνδέσουν με έναν Υπάλληλο Πληροφοριών στην Υπηρεσία Προστασίας Καταναλωτών Βικτώριας (Consumer Affairs Victoria) στον αριθμό 1300 55 81 81.

Italian
Se avete difficoltà a comprendere l’inglese, contattate il servizio interpreti e traduttori, cioè il Translating and Interpreting Service (TIS) al 131 450 (per il costo di una chiamata locale), e chiedete di essee messi in comunicazione con un operatore addetto alle informazioni del dipartimento “Consumer Affairs Victoria” al numero 1300 55 81 81.